Refund policy

Thank you for choosing Studio Agni! We strive to provide you with a delightful experience, and we understand that circumstances may arise that require a return. Please take a moment to familiarize yourself with our return policy outlined below.

14-Day Return Policy: We offer a 14-day return policy from the date of purchase. If 14 days have passed since your purchase, regrettably, we cannot offer you a refund or exchange.

Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.

Return Process:

  1. Contact our customer support team at [your email address] within 14 days of receiving your order to initiate the return process.
  2. Provide your order number and the reason for the return.
  3. Our customer support team will guide you through the return process and provide you with a return authorization.
  4. Pack the item securely, include the return authorization, and ship the item to the address provided by our customer support team.

Refunds: Upon receiving and inspecting your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Exchanges: For exchanges, please contact us. We will provide you with instructions on returning the original item, and once received, we will process the exchange promptly.

Return Shipping: You are responsible for covering the shipping costs for returning your item. 

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as needed.

We appreciate your trust in Studio Agni, and if you have any questions or concerns regarding our return policy, feel free to contact us.